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10+ Intercom Chatbot Alternatives and Competitors

Intercom Chatbot

Intercom Chatbot

4.5 User Rating
$50 M Revenue
934+ No of Employees
2011 Founded
SaaS Industry
Chatbots Software Category
Karen Peacock CEO
Overview

Intercom is a chatbot software company that advocates the importance of strong customer relationships, especially for online businesses. Through their platform, Intercom helps businesses build stronger customer relationships by making websites and communication apps more interactive and responsive. They have been doing so since 2011 and are poised to overcome the future challenges of online lead generation, marketing, and customer service.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Ada 4.2 Mike Murchison Custom 2016 $21 M 100+ Toronto 1874+ Reviews 2300000+
LiveChat Chatbot 4.3 Mariusz Cieply Custom 2002 $89.4 M 145+ Poland 1698+ Reviews 400+
Bold360 4.3 Marco Borgherese Custom 2003 $5 M 3000+ Boston 1698+ Reviews 38300+
Freshchat 4.4 Girish Mathrubootham Custom 2010 $100 M 3408+ San Mateo 1698+ Reviews 40000+
IBM Watson Assistant 4.4 Ginni Rometty Custom 2014 $5.7 B 6500+ New York 1698+ Reviews 26667+
Botsify 4.6 Adrien Menard $49 2012 $19 M 100+ New York 1547+ Reviews 42000+
Aminos Chatbot 4.6 David Vivero $37 2019 $4.5 M 38+ San Francisco 1541+ Reviews N/A
Zendesk Chatbot 4.6 Mikkel Svane Custom 2007 $816.4 M 5000+ San Francisco 1698+ Reviews 150000+
Drift Chatbot 4.6 David Cancel Custom 2014 $43 M 130+ Boston 1654+ Reviews 10000+
HubSpot Chatbot 4.7 Brian Halligan $40 2006 $670 M 3387+ Cambridge 1777+ Reviews 78700+

Pricing

Conversational Marketing
  • Get a demo
  • Conversational chatbots
  • Multiple team inboxes
  • Salesforce & Marketo integrations
Conversational Customer engagement
  • Get a demo
  • Push messages & notifications
  • Mobile carousels
  • A/B testing & control group
Conversational Support
  • Get a demo
  • Live chat for support
  • In-product messaging
  • Targeted messaging

Key Employees

Image Name Designation Email ID Twitter Linkedin
💫 Jonathon Colman Senior Design Manager N/A N/A https://www.linkedin.com/in/jcolman
Byron Deeter Partner N/A N/A https://www.linkedin.com/in/byrondeeter
Debbie A. Everson Director Global ABM N/A N/A https://www.linkedin.com/in/debbieeverson

Reviews

“ Supporting Customers Made Easy! ”

4/5 (overall) - Drew A.
Pros:
  • Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now.
  • The integration with our app makes the process seamless for our customers.
Cons:
  • There really aren’t any cons that come to mind.
  • When talking about Intercom and the way that we use it as a company

“ A Great Lead Capture ”

4/5 (overall) - Jennie Z.
Pros:
  • Capturing emails and names Integrating to Hubspot and other software for easy lead closure.
  • Creating chat flows allows us to communicate to customers faster and saves us time
Cons:
  • Would like to combine actions on Intercom integration is not perfect.
  • Would like to have specific field matching -Chat flow capabilities are limited

“ Not Much Competition ”

4/5 (overall) - Liam M.
Pros:
  • It allows a great amount of customer support to be automated and simplify it’s delivery via articles and a knowledge base that’ll continually grow.
  • Although it’s not the biggest feature, as a user, I love that it’s focused on getting you an answer/resolution the quickest way possible given the same entry method.
Cons:

ons

  • I’ve run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience.
  • But that’s not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

What third-party app integrations does Intercom allow?

Intercom allows third-party app integrations for easy data management and to streamline lead generation and customer service. These are the apps that you can integrate with Intercom:

  • Stripe
  • Jira Cloud
  • Google Analytics
  • Salesforce
  • SnapCall
  • SegMetrics
  • Facebook
  • Zendesk Support
  • Outlook Calendar
  • Slack
  • Zoom Webinars

What type of businesses does Intercom serve?

Intercom can serve any business from any industry that has an online presence. Either it has a small or big market, Intercom can help a business to grow in the digital business world. However, Intercom had the most success helping these businesses:

  • Financial services
  • Early-stage businesses
  • Mid-market/Enterprise
  • eCommerce
  • Small businesses
  • Education

Can I get a demo of Intercom's products?

Yes, you can! Intercom offers demos of their chatbot solutions to new users, Conversational Marketing, Conversational Customer Engagement, and Conversational Support. The demos are available on Intercom’s website. And you can get them right now. It’s a great way to learn about how they work.

How secure is Intercom?

Intercom is a highly secure chatbot software. It’s compliant with Cloud Security Alliance (CSA), EU-US Privacy Shield, and Service Organization Controls Type II or SOC 2. Intercom protects client data from unauthorized third parties and other cyber threats.

Alternatives

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