10+ Intercom Chatbot Alternatives and Competitors

Intercom Chatbot

9 User Rating
$50 M Revenue
934+ No of Employees
2011 Founded
SaaS Industry
Chatbots Software Category
Karen Peacock CEO
Overview

Intercom is a chatbot software company that advocates the importance of strong customer relationships, especially for online businesses. Through their platform, Intercom helps businesses build stronger customer relationships by making websites and communication apps more interactive and responsive. They have been doing so since 2011 and are poised to overcome the future challenges of online lead generation, marketing, and customer service.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Drift Chatbot Drift Chatbot 9.5 David Cancel N/A 2014 $43 M
130+
Boston 1654+ Reviews
10K +
HubSpot Chatbot HubSpot Chatbot 9.4 Brian Halligan $40 2006 $670 M
3,387+
Cambridge 1777+ Reviews
78.7K +
Zendesk Chatbot Zendesk Chatbot 9.3 Mikkel Svane N/A 2007 $816.4 M
5,000+
San Francisco 1698+ Reviews
150K +
Aminos Chatbot Aminos Chatbot 9.2 David Vivero $37 2019 $4.5 M
38+
San Francisco 1541+ Reviews
N/A
Botsify Botsify 9.1 Adrien Menard $49 2012 $19 M
100+
New York 1547+ Reviews
42K +
Intercom Chatbot Intercom Chatbot 9 Karen Peacock $499 2011 $50 M
934+
San Francisco 1698+ Reviews
100K +
IBM Watson Assistant IBM Watson Assistant 8.9 Ginni Rometty N/A 2014 $5.7 B
6,500+
New York 1698+ Reviews
26.7K +
Freshchat Freshchat 8.8 Girish Mathrubootham N/A 2010 $100 M
3,408+
San Mateo 1698+ Reviews
40K +
Bold360 Bold360 8.7 Marco Borgherese N/A 2003 $5 M
3,000+
Boston 1698+ Reviews
38.3K +
LiveChat Chatbot LiveChat Chatbot 8.6 Mariusz Cieply N/A 2002 $89.4 M
145+
Poland 1698+ Reviews
400 +

Pricing

Conversational Marketing
Get a demo
Conversational chatbots
Multiple team inboxes
Salesforce & Marketo integrations
Conversational Customer engagement
Get a demo
Push messages & notifications
Mobile carousels
A/B testing & control group
Conversational Support
Get a demo
Live chat for support
In-product messaging
Targeted messaging

Key Employees

ImageNameDesignationLinkedin
💫 Jonathon Colman💫 Jonathon ColmanSenior Design Managerhttps://www.linkedin.com/in/jcolman
Byron DeeterByron DeeterPartnerhttps://www.linkedin.com/in/byrondeeter
Debbie A. EversonDebbie A. EversonDirector Global ABMhttps://www.linkedin.com/in/debbieeverson

Reviews

“ Supporting Customers Made Easy! ”

8/10 (overall) - Drew A.
Pros
  • Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now.
  • The integration with our app makes the process seamless for our customers.
Cons
  • There really aren’t any cons that come to mind.
  • When talking about Intercom and the way that we use it as a company.

“ A Great Lead Capture ”

8/10 (overall) - Jennie Z.
Pros
  • Capturing emails and names Integrating to Hubspot and other software for easy lead closure.
  • Creating chat flows allows us to communicate to customers faster and saves us time
Cons
  • Would like to combine actions on Intercom integration is not perfect.
  • Would like to have specific field matching -Chat flow capabilities are limited

“ Not Much Competition ”

8/10 (overall) - Liam M.
Pros
  • It allows a great amount of customer support to be automated and simplify it’s delivery via articles and a knowledge base that’ll continually grow.
  • Although it’s not the biggest feature, as a user, I love that it’s focused on getting you an answer/resolution the quickest way possible given the same entry method.
Cons
  • I’ve run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience.
  • But that’s not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. What third-party app integrations does Intercom allow?

Intercom allows third-party app integrations for easy data management and to streamline lead generation and customer service. These are the apps that you can integrate with Intercom:

  • Stripe
  • Jira Cloud
  • Google Analytics
  • Salesforce
  • SnapCall
  • SegMetrics
  • Facebook
  • Zendesk Support
  • Outlook Calendar
  • Slack
  • Zoom Webinars
Q. What type of businesses does Intercom serve?

Intercom can serve any business from any industry that has an online presence. Either it has a small or big market, Intercom can help a business to grow in the digital business world. However, Intercom had the most success helping these businesses:

  • Financial services
  • Early-stage businesses
  • Mid-market/Enterprise
  • eCommerce
  • Small businesses
  • Education
Q. Can I get a demo of Intercom's products?

Yes, you can! Intercom offers demos of their chatbot solutions to new users, Conversational Marketing, Conversational Customer Engagement, and Conversational Support. The demos are available on Intercom’s website. And you can get them right now. It’s a great way to learn about how they work.

Q. How secure is Intercom?

Intercom is a highly secure chatbot software. It’s compliant with Cloud Security Alliance (CSA), EU-US Privacy Shield, and Service Organization Controls Type II or SOC 2. Intercom protects client data from unauthorized third parties and other cyber threats.