10+ Intercom Chatbot Alternatives and Competitors
Intercom Chatbot
Intercom is a chatbot software company that advocates the importance of strong customer relationships, especially for online businesses. Through their platform, Intercom helps businesses build stronger customer relationships by making websites and communication apps more interactive and responsive. They have been doing so since 2011 and are poised to overcome the future challenges of online lead generation, marketing, and customer service.
Alternatives
| Logo | Name Sort | Rating Sort | CEO | Pricing Sort | Founded Sort | Revenue Sort | Employees Sort | Location Sort | Reviews Sort | Customers Sort |
|---|---|---|---|---|---|---|---|---|---|---|
 | Drift Chatbot | David Cancel | N/A | 2014 | $43 M | 130+ | Boston | 1654+ Reviews | 10K + | |
 | HubSpot Chatbot | Brian Halligan | $40 | 2006 | $670 M | 3,387+ | Cambridge | 1777+ Reviews | 78.7K + | |
 | Zendesk Chatbot | Mikkel Svane | N/A | 2007 | $816.4 M | 5,000+ | San Francisco | 1698+ Reviews | 150K + | |
 | Aminos Chatbot | David Vivero | $37 | 2019 | $4.5 M | 38+ | San Francisco | 1541+ Reviews | N/A | |
 | Botsify | Adrien Menard | $49 | 2012 | $19 M | 100+ | New York | 1547+ Reviews | 42K + | |
| Intercom Chatbot | Karen Peacock | $499 | 2011 | $50 M | 934+ | San Francisco | 1698+ Reviews | 100K + | |
 | IBM Watson Assistant | Ginni Rometty | N/A | 2014 | $5.7 B | 6,500+ | New York | 1698+ Reviews | 26.7K + | |
 | Freshchat | Girish Mathrubootham | N/A | 2010 | $100 M | 3,408+ | San Mateo | 1698+ Reviews | 40K + | |
 | Bold360 | Marco Borgherese | N/A | 2003 | $5 M | 3,000+ | Boston | 1698+ Reviews | 38.3K + | |
 | LiveChat Chatbot | Mariusz Cieply | N/A | 2002 | $89.4 M | 145+ | Poland | 1698+ Reviews | 400 + |
Contact Info
| Website | Phone | intercom.com/customizable-bots | team@intercom.com | 1 415-673-3820 | twitter.com/intercom | facebook.com/intercominc | linkedin.com/company/intercom |
|---|
Pricing
Key Employees
| Image | Name | Designation | |
|---|---|---|---|
 | 💫 Jonathon Colman | Senior Design Manager | https://www.linkedin.com/in/jcolman |
 | Byron Deeter | Partner | https://www.linkedin.com/in/byrondeeter |
 | Debbie A. Everson | Director Global ABM | https://www.linkedin.com/in/debbieeverson |
Reviews
“ Supporting Customers Made Easy! ”
- Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now.
- The integration with our app makes the process seamless for our customers.
- There really aren’t any cons that come to mind.
- When talking about Intercom and the way that we use it as a company.
“ A Great Lead Capture ”
- Capturing emails and names Integrating to Hubspot and other software for easy lead closure.
- Creating chat flows allows us to communicate to customers faster and saves us time
- Would like to combine actions on Intercom integration is not perfect.
- Would like to have specific field matching -Chat flow capabilities are limited
“ Not Much Competition ”
- It allows a great amount of customer support to be automated and simplify it’s delivery via articles and a knowledge base that’ll continually grow.
- Although it’s not the biggest feature, as a user, I love that it’s focused on getting you an answer/resolution the quickest way possible given the same entry method.
- I’ve run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience.
- But that’s not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.
Features
- Access Control
- Analytics
- Accounting Intergration
- Application Integration
- Assessment Management
- Assignment Management
- Business Intelligence
- CRM Integration
- List Management
- Marketing Automation
- Sales Force Automation
- Security
- Team Collaboration
- Performance Management
- Process Management
Images & Videos
Q & A
Intercom allows third-party app integrations for easy data management and to streamline lead generation and customer service. These are the apps that you can integrate with Intercom:
- Stripe
- Jira Cloud
- Google Analytics
- Salesforce
- SnapCall
- SegMetrics
- Zendesk Support
- Outlook Calendar
- Slack
- Zoom Webinars
Intercom can serve any business from any industry that has an online presence. Either it has a small or big market, Intercom can help a business to grow in the digital business world. However, Intercom had the most success helping these businesses:
- Financial services
- Early-stage businesses
- Mid-market/Enterprise
- eCommerce
- Small businesses
- Education
Yes, you can! Intercom offers demos of their chatbot solutions to new users, Conversational Marketing, Conversational Customer Engagement, and Conversational Support. The demos are available on Intercom’s website. And you can get them right now. It’s a great way to learn about how they work.
Intercom is a highly secure chatbot software. It’s compliant with Cloud Security Alliance (CSA), EU-US Privacy Shield, and Service Organization Controls Type II or SOC 2. Intercom protects client data from unauthorized third parties and other cyber threats.