10+ IBM Watson Assistant Alternatives and Competitors

IBM Watson Assistant

8.9 User Rating
$5.7 B Revenue
6500+ No of Employees
2014 Founded
SaaS Industry
Chatbots Software Category
Ginni Rometty CEO

IBM is one of the biggest computer companies worldwide. So, it isn’t surprising that they have an entry in the chatbot software development race, the Watson Assistant. Their goal with Watson Assistant is to improve customer experience with interactive AI technology. IBM provides a platform that makes websites and other channels feel more alive and engaging for customers.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Drift Chatbot Drift Chatbot 9.5 David Cancel N/A 2014 $43 M
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HubSpot Chatbot HubSpot Chatbot 9.4 Brian Halligan $40 2006 $670 M
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Zendesk Chatbot Zendesk Chatbot 9.3 Mikkel Svane N/A 2007 $816.4 M
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Aminos Chatbot Aminos Chatbot 9.2 David Vivero $37 2019 $4.5 M
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Botsify Botsify 9.1 Adrien Menard $49 2012 $19 M
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Intercom Chatbot Intercom Chatbot 9 Karen Peacock $499 2011 $50 M
San Francisco 1698+ Reviews
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IBM Watson Assistant IBM Watson Assistant 8.9 Ginni Rometty N/A 2014 $5.7 B
New York 1698+ Reviews
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Freshchat Freshchat 8.8 Girish Mathrubootham N/A 2010 $100 M
San Mateo 1698+ Reviews
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Bold360 Bold360 8.7 Marco Borgherese N/A 2003 $5 M
Boston 1698+ Reviews
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LiveChat Chatbot LiveChat Chatbot 8.6 Mariusz Cieply N/A 2002 $89.4 M
Poland 1698+ Reviews
400 +


10,000 Messages/Month
Shared Public Cloud
5 Dialog Skills, Each with 100 Dialog Nodes
AI-Based Intent and Entity Recognition
Plus Trial
50,000 Messages
5,000 Users
Creation limits consistent with the Lite Plan
$120 /Thousand Authorized Users
Unlimited Users/Month
10 Versions per Dialog Skill
Web-chat and Service Desk Integrations
Intent Recommendations
Analytics Dashboard with 30 days of storage


“ Unique solution ”

8/10 (overall) - Nagamruta M
  • The interface and simple usability.
  • Good inbuilt models.
  • Its usage only to IBM, not much is heard or learned about it in other companies.
  • The reach should be good

“ Amazing interface ”

9/10 (overall) - Varad A
  • The services available on the platform are all incredible.
  • I personally used and loved the chatbot service and text to speech service
  • Takes long sometimes to do testing.
  • Would be great if it can be improved

“ Amazing! ”

9/10 (overall) - Yader C
  • Variety of tools, and they were pretty useful.
  • I could get my IBM Data Science professional certificate.
  • Nothing. Because everythings worked well.
  • I strongly believe it’s an amazing tool for everyone interested in learning about Artificial Intelligence and Data Science


  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • Customization
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Predictive Sales
  • Process Management

Images & Videos

Q & A

Q. Is Watson Assistant free?

Not entirely. Watson Assistant has three product plans: Lite, Plus, and Enterprise. Lite is permanently for free but has limited features. Plus costs $140.00 per month with more accessible features, and it has a 30-day free trial. Enterprise is for large businesses and doesn’t have a fixed price.

Q. How many languages does Watson Assistant support?

Watson Assistant supports a total of 13 languages. IBM is looking to support more languages in the future. And one language is currently in its beta phase. These are the languages that Watson Assistant supports:

  • English 
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Arabic
  • French 
  • German
  • Italian
  • Japanese
  • Korean
  • Czech
  • Portuguese
  • Spanish
  • Dutch
Q. What voice platforms can I connect with Watson Assistant?

IBM is aware that many of their Watson Assistant users use voice platforms for their customer service operations. For that reason, they allow them to integrate Watson Assistant with these voice platforms: 

  • BlueWorx
  • Nexmo
  • IntelePeer
  • Cisco
  • AT&T Business
  • Content Guru
  • Avaya
Q. Is Watson Assistant powered by NLU?

Yes. Watson Assistant’s human-like AI capability is powered by natural language understanding or NLU. NLU is what makes Watson Assistant a smart and groundbreaking chatbot software. Interacting with it feels like having a conversation with a human.