10+ Freshchat Alternatives and Competitors

Freshchat

8.8 User Rating
$100 M Revenue
3408+ No of Employees
2010 Founded
SaaS Industry
Chatbots Software Category
Girish Mathrubootham CEO
Overview

Freshchat is a chatbot software developed by Freshworks, one of the leading providers of IT service management, HR management, sales and marketing, and customer experience solutions. Freshwork’s goal with Freshchat is to automate the process of customer interaction for a faster and smooth-sailing experience. They aim to make the lives of sales, marketing, and customer support teams easy.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Drift Chatbot Drift Chatbot 9.5 David Cancel N/A 2014 $43 M
130+
Boston 1654+ Reviews
10K +
HubSpot Chatbot HubSpot Chatbot 9.4 Brian Halligan $40 2006 $670 M
3,387+
Cambridge 1777+ Reviews
78.7K +
Zendesk Chatbot Zendesk Chatbot 9.3 Mikkel Svane N/A 2007 $816.4 M
5,000+
San Francisco 1698+ Reviews
150K +
Aminos Chatbot Aminos Chatbot 9.2 David Vivero $37 2019 $4.5 M
38+
San Francisco 1541+ Reviews
N/A
Botsify Botsify 9.1 Adrien Menard $49 2012 $19 M
100+
New York 1547+ Reviews
42K +
Intercom Chatbot Intercom Chatbot 9 Karen Peacock $499 2011 $50 M
934+
San Francisco 1698+ Reviews
100K +
IBM Watson Assistant IBM Watson Assistant 8.9 Ginni Rometty N/A 2014 $5.7 B
6,500+
New York 1698+ Reviews
26.7K +
Freshchat Freshchat 8.8 Girish Mathrubootham N/A 2010 $100 M
3,408+
San Mateo 1698+ Reviews
40K +
Bold360 Bold360 8.7 Marco Borgherese N/A 2003 $5 M
3,000+
Boston 1698+ Reviews
38.3K +
LiveChat Chatbot LiveChat Chatbot 8.6 Mariusz Cieply N/A 2002 $89.4 M
145+
Poland 1698+ Reviews
400 +

Pricing

Sprout
FREE
100 agents
Unlimited contacts
10K MUV per account
Bulk Actions
Blossom
$13.63/agent/month. billed annually
$19.09/agent, billed monthly
Unlimited contacts
100K MUV per agent
User Segmentation
Garden
$27.27/agent/month. billed annually
$38.18/agent, billed monthly
Unlimited Contacts
200K MUV per agent
Estate
$45.01/agent/month. billed annually
$58.65/agent, billed monthly
Unlimited Contacts
300K MUV per agent
Forest
$68.20 /agent/month. billed annually
$98.21 /agent, billed monthly
Unlimited Contacts
400K MUV per agent

Reviews

“ Clean, Professional and Simple Set-up ”

7/10 (overall) - Seth H.
Pros
  • I love how easy the dashboard was and how easy it was to set up on my wordpress website.
  • The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.
Cons
  • While I started off with a free version, the paid version was a little too expensive for what I wished to use.
  • The bot is a bit laggy at times and irresponsive.

“ A solid tool to provide top-notch customer support through live chat ”

7/10 (overall) - Yann I.
Pros
  • The two things that really stood out for me are Freshchat’s overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device.
  • The latter aspect is something one would expect from most live chat tools but I think that still isn’t the case…
Cons
  • The one thing I didn’t like much about Freshchat had to do with the smartphone app.
  • Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

“ FreshChat - really easy to implement ”

9/10 (overall) - Farrah A.
Pros
  • Easy to use. The setup was so simple and the integration onto the website is quick.
  • The training is self explanatory as the interface is user friendly
Cons
  • The only issue I have is cost.
  • Most of the API integrations that are available needs to have a higher package plan which can get pricey

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management
  • Predictive Sales
  • Process Management

Images & Videos

Q & A

Q. Does Freshchat have a free trial?

Yes, Freshchat has a 21-day free trial for new users. Getting a free trial won’t require you to submit credit card details or sign a contract. For 21 days, you’ll have complete access to Freshchat without paying a dime. You can get the free trial now.

Q. Can I connect Freshchat with Google Calendar?

Yes, you can connect Freshchat with Google Calendar. That enables you to schedule automated messages using Freshchat’s chatbots and record their day-to-day activities. It only takes a few quick steps to connect Freshchat with Google Calendar. Moreover, you can also connect Freschat with Freshworks’s Freshsales and Freshdesk.

Q. Can I upgrade/downgrade my Freshchat subscription anytime?

Yes. Freshchat gives you the option to upgrade or downgrade your subscription at any time. Not only that, but you can also cancel your subscription anytime. To cancel, upgrade, or downgrade your subscription, just open your Freshchat account, go to “Billing,” and make the changes.

Q. Does Freshchat have a cancellation fee?

No, Freshchat will not charge you any fees if you choose to cancel your subscription. It’s a pay-as-you-go service software. That said, you don’t need to worry about anything if you stop using Freshchat. You can cancel anytime you see it fit.