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10+ Whatfix Alternatives and Competitors

Whatfix

4.6 User Rating
$39.2 M Revenue
270+ No of Employees
2014 Founded
SaaS Industry
Change Management Software Category
Khadim Batti CEO
Overview

Whatfix is primarily an online digital adoption platform designed to help businesses improve application and website engagement. This software solution not only just focuses on creating interactive walkthroughs on business websites, but it also offers wide features such as in-app knowledge management, data validation, analytics, and change management. Whatfix's change Management solutions help its users maintain productivity during change with interactive guides for efficient and quick onboarding. The platform also provides contextual support to employees, as well as software migration functionality. Established by co-founders Khadim Batti and Vara Kumar in 2014, Whatfix was designed to help companies maximize business outcomes by eliminating complexities. For almost six years in the business, Whatfix has become one of the best and fast-growing platforms for change management, as it competes against other change management providers like Gensuite, StarTeam, Cognician, Remedy Change Management, ServiceNow, and Solarwinds Web Help Desk. Today, Whatfix continuously grows as a company, earning $39.2 million in revenue with more than 270+ employees.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Freshservice 4.6 Girish Mathrubootham $13.37 2010 $100 M 500+ California 1878+ Reviews 10000+
SysAid 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+
Jira Change Management 4.5 Mike Cannon-Brookes Custom 2002 $1.2 B 3616+ Sydney 1798+ Reviews 135000+
Gensuite 4.4 R. Mukund Custom 1997 $12 M 400+ Cincinnati 1874+ Reviews 1000000+
StarTeam 4.3 Stephen Murdoch Custom 1976 $1 M 12000+ Newbury 1784+ Reviews 10000+
ChangeGear Change Management 4.1 Seng Sun Custom 2003 $24 M 200+ Tampa 1845+ Reviews 3066+
Cognician 4.6 Barry Kayton Custom 2010 $1 M 50+ South Africa 1787+ Reviews 500+
Remedy Change Management 4.4 Larry Garlick Custom 1990 $1 B 1000+ California 1888+ Reviews 1410000+
Servicenow 4.4 Bill McDermott Custom 2003 $4 B 11000+ Santa Clara 1578+ Reviews 4000+
Solarwinds Web Help Desk 4.3 Kevin Thompson Custom 1999 $1 B 2500+ Austin 1787+ Reviews 320000+

Pricing

For Pricing
  • Get a quote

Key Employees

Image Name Designation Email ID Twitter Linkedin
Vatsal Sonecha Vice President N/A N/A https://www.linkedin.com/in/vatsalsonecha
Vispi Daver Helping Companies N/A N/A https://www.linkedin.com/in/vispidaver
Stephanie Roodhouse Head of Customer Advocacy N/A N/A https://www.linkedin.com/in/stephanie-roodhouse

Reviews

“ Whatflow flows implementation in a special education web based product ”

4/5 (overall) - Hal R
Pros:
  • Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks).
  • When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned.
Cons:
  • Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets.
  • Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

“ Whatfix is Great! ”

4/5 (overall) - James K.
Pros:
  • I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance.
  • Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue.
Cons:
  • While I really do have to stretch to come up with anything I don’t like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues.
  • But, again, that’s a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along

“ Whatfix has saved me ”

4.5/5 (overall) - Mitchell W.
Pros:
  • We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support.
  • My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today.
Cons:
  • It is lack of analytical features.
  • Some features is not easy to configure

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Assessment Management
  • Assignment Management
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Intelligence
  • Campaign Analysis
  • Team Collaboration
  • Marketing Automation
  • Mobile apps
  • Predictive Sales
  • Sales Enablement
  • Process Management

Images & Videos

Q & A

What is Whatfix used primarily for?

Basically, Whatfix is a customer experience management software that enables businesses of all sizes to create application agreements with a personal touch. The platform promotes efficiency and lets users reduce their time trying to resolve tasks. On top of that, this platform also boasts of a robust change management solution that enables you to track and manage your change processes through its many stages.

How much does Whatfix cost?

Unfortunately, the Whatfix platform does not provide any particular pricing or subscription plans. They, however, would require customers to contact their customer sales team so that both parties can discuss what the business needs in terms of software needs. After discussing the terms, Whatfix’s sales team will provide an accurate price quote.

Is Whatfix cloud-based?

Yes, it is. Whatfix is an advanced cloud-based software solution. As a cloud-based platform, users can access the system at any time, anywhere, and across all available devices they have available to them that have a reliable internet connection. Plus, all data that is processed in stored in Whatfix’s remote server.

How secure is the Whatfix platform?

Whatfix is a highly secure platform. It adheres to HTTPS protocol, and, for cloud-based users, all active accounts and/or data is access controlled. For users who opted for the app to be deployed on-premise, Whatfix assures any web request or data flow will not be sent outside the company’s organization.

Is there a way to get started on Whatfix instantly?

Yes, there is. Whatfix offers users an extension for the Chrome and Firefox browsers called the Whatfix Editor. With the browser, users can quickly create guides in an efficient way. Plus, the Whatfix Editor extension lets users create interactive guides instantly.

Does Whatfix offer a free plan?

No, it does not. However, it does offer a free trial period for its customers, though, Whatfix does not say anything about the duration period

Alternatives

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