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10+ SysAid Alternatives and Competitors

SysAid

4.5 User Rating
$28.2 M Revenue
100+ No of Employees
2002 Founded
SaaS Industry
Change Management Software Category
Sarah Lahav CEO
Overview

SysAid is another ITSM, service desk, and help desk platform that also offers change management for businesses. SysAid's change management platform provides all the necessary functionalities and features that aid its users in every change management process. The software's change management also streamlines the approval process to ensure that all changes are in line with change policy and business strategies before they are executed. With its high-powered change management capabilities, SysAid was recognized as today's one of the leading change management platforms for businesses, along with other software like Freshservice, Jira, Whatfix, StarTeam, Remedy Change Management, and ServiceNow. As SysAid becomes recognizable in the market, the platform now has over 55,000 users worldwide, which includes renowned companies and brands like Bacardi, Johns Hopkins University, Del Monte Foods, Inc., University of Michigan, Xerox, Rutgers, and Motorola Solutions. With Sarah Lahav as the company CEO, SysAid now earns $28.2 million in revenue, with 100+ employees spanning across locations like Israel, Australia, and Brazil.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Freshservice 4.6 Girish Mathrubootham $13.37 2010 $100 M 500+ California 1878+ Reviews 10000+
Jira Change Management 4.5 Mike Cannon-Brookes Custom 2002 $1.2 B 3616+ Sydney 1798+ Reviews 135000+
Gensuite 4.4 R. Mukund Custom 1997 $12 M 400+ Cincinnati 1874+ Reviews 1000000+
Whatfix 4.6 Khadim Batti Custom 2014 $39.2 M 270+ San Jose 1878+ Reviews 500+
StarTeam 4.3 Stephen Murdoch Custom 1976 $1 M 12000+ Newbury 1784+ Reviews 10000+
ChangeGear Change Management 4.1 Seng Sun Custom 2003 $24 M 200+ Tampa 1845+ Reviews 3066+
Cognician 4.6 Barry Kayton Custom 2010 $1 M 50+ South Africa 1787+ Reviews 500+
Remedy Change Management 4.4 Larry Garlick Custom 1990 $1 B 1000+ California 1888+ Reviews 1410000+
Servicenow 4.4 Bill McDermott Custom 2003 $4 B 11000+ Santa Clara 1578+ Reviews 4000+
Solarwinds Web Help Desk 4.3 Kevin Thompson Custom 1999 $1 B 2500+ Austin 1787+ Reviews 320000+

Key Employees

Image Name Designation Email ID Twitter Linkedin
Ella Sterk CFO N/A N/A https://www.linkedin.com/in/ella-sterk-247a0
David Zeldin Business Development N/A N/A https://www.linkedin.com/in/davidzeldin1
Francis Li Vice President N/A N/A https://www.linkedin.com/in/seefrancisli

Reviews

“ SysAid Review ”

4/5 (overall) - James W
Pros:
  • Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.
  • We have better ability to tier our help desk services
Cons:
  • Workflow management is a little outdated and has a bit of a learning curve.
  • I’ve used this software for over 7 years. Almost every complaint that everyone else has about this software

“ All essencials in one service desk ”

4.75/5 (overall) - Eric F
Pros:
  • No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk.
  • Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.
Cons:
  • Softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs.
  • There are tons of softwares that dont offer this and only what it comes by default , out of the box.

“ SysAid - Simple Solution, Big Outcome ”

4.5/5 (overall) - Thomas B
Pros:
  • I love the fact that SysAid is not a boring ‘Out of the Box’ ‘This is what you get’ experience.
  • SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Cons:
  • I dislike the fact that I had to learn ‘very basic’ HTML to implement notifications.
  • This wasn’t a great hinderance, but definitely something I disliked.

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assessment Management
  • Business Intelligence
  • Digital Signature
  • Campaign Analysis
  • List Management
  • Mobile apps
  • Marketing Automation
  • Conferencing
  • CRM Integration
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is Sysaid used for?

Sysaid is a straightforward IT service management software that enables businesses to properly maintain their operations. The platform aims to provide users and teams with robust features, such as change management, asset management, monitoring, reporting, analytics, automation tools, inventory management, help desk, marketplace, and so much more. With Sysaid, you can efficiently manage policies and make sure they are adhered to.

Does Sysaid require powerful desktop hardware to run properly?

No, it does not. The platform assures users that once the installation is complete, users won’t see a difference in their computer’s speed while the app is running. Sysaid does not require such high performance hardware for it to run.

How much does Sysaid cost?

Sysaid does not provide users with subscription plans regarding its prices.However, what the platform does, instead, is to get in touch potential customers. If you are interested in using Sysaid, you need to contact their sales team so that they can provide you with an exact price quote. This puts you at an advantage since you will be offered with flexible pricing rather than adhering to pre-priced plans.

Is Sysaid a free platform?

Sysaid, unfortunately, is not a free to use platform. Although it does offer customers with a 30-day free trial period. This would give users enough time to learn how the software works while also giving them insights if Sysaid is the right platform for their business.

Is Sysaid a cloud-based platform?

Yes, it is. As a cloud-based software, all users can access Sysaid’s system wherever they are while using any device available to them. Of course, they would need to be connected to the internet to access it. Plus, it also adds the option to be deployed on-premise

Does Sysaid let you keep your data during trial after purchasing?

Yes, for both on-premise users and cloud-based users.

Alternatives

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