10+ Solarwinds Web Help Desk Alternatives and Competitors

Solarwinds Web Help Desk

8.5 User Rating
$1 B Revenue
2500+ No of Employees
1999 Founded
SaaS Industry
Change Management Software Category
Kevin Thompson CEO
Overview

Solarwinds Web Help Desk is an advanced change management software designed for small to large businesses. It provides users service management capabilities from the first request order to its resolution. Thanks to the platform’s CEO Kevin Thompson, who led the development of Solarwinds Web Help Desk, it has since become one of the go-to platforms today with more than 320,000 customers and counting. He also has help from over 2,500 employees, among those are Tal Shavit (Senior Software Developer), Tal Klainer (Senior Software Engineer), and Jonathan Goldstein (Team Lead).

The Solarwinds Web Help Desk also has one of the biggest estimated revenues with an annual average of $1 billion. Since its establishment in 1999, this platform earned these numbers, thanks to its reliable tools and features. However, it also has steep competition with other top-notch change management software. These apps are Whatfix, Freshservice, Cognician, SysAid, JIRA Change Management, Remedy Change Management, ServiceNow, Gensuite, StarTeam, and ChangeGear Change Management. To know more about these platforms, scroll down now.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Whatfix Whatfix 9.3 Khadim Batti N/A 2014 $39.2 M
270+
San Jose 1878+ Reviews
500 +
Freshservice Freshservice 9.2 Girish Mathrubootham $13.37 2010 $100 M
500+
California 1878+ Reviews
10K +
Cognician Cognician 9.2 Barry Kayton N/A 2010 $1 M
50+
South Africa
1787+ Reviews
500 +
SysAid SysAid 9 Sarah Lahav N/A 2002 $28.2 M
100+
Airport City
1787+ Reviews
55K +
Jira Change Management Jira Change Management 9 Mike Cannon-Brookes N/A 2002 $1.2 B
3,616+
Sydney 1798+ Reviews
135K +
Remedy Change Management Remedy Change Management 8.8 Larry Garlick N/A 1990 $1 B
1,000+
California 1888+ Reviews
1.4M +
Servicenow Servicenow 8.8 Bill McDermott N/A 2003 $4 B
11,000+
Santa Clara 1578+ Reviews
4K +
Gensuite Gensuite 8.8 R. Mukund N/A 1997 $12 M
400+
Cincinnati 1874+ Reviews
1M +
StarTeam StarTeam 8.6 Stephen Murdoch N/A 1976 $1 M
12,000+
Newbury 1784+ Reviews
10K +
Solarwinds Web Help Desk Solarwinds Web Help Desk 8.5 Kevin Thompson N/A 1999 $1 B
2,500+
Austin 1787+ Reviews
320K +

Pricing

Technicians 1 - 5
$ 700
Unlimited
Technicians 41 - 50
$ 655
Unlimited
Technicians 100 +
Call for Pricing
Unlimited

Key Employees

ImageNameDesignationLinkedin
Tal ShavitTal ShavitSenior Software Developerhttps://www.linkedin.com/public-profile/in/tal-shavit-0576831
Jonathan GoldsteinJonathan GoldsteinTeam Leadhttps://www.linkedin.com/public-profile/in/jongoldstein

Reviews

“ Make your end user support structured ”

9/10 (overall) - Sergey M.
Pros
  • This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication.
  • This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system.
Cons
  • As the company grew, at some point my AD structure become very complex – multiple ADs not connected to each other.
  • Unfortunately, at that point, I had to stop using this solution because it couldn’t handle more that one AD efficiently.

“ Effective but interface is dated ”

7/10 (overall) - Michael H.
Pros
  • It provides an effective customizable solution for IT help desk. We use this tool for internal and client ticketing.
  • It allows you to configure email rules to allow for tickets to be created based off keywords.
Cons
  • The interface is dated. It has not received a refresh since we started using it three years ago.
  • When you attempt to use it on a mobile device it looks like I am back on iOS 3.

“ Very good experience setting up a system from scratch, from sales to Customer Service. ”

8/10 (overall) - Carsten M.
Pros
  • Software is very easy to setup, everything you need to get a support system up and running is there.
  • Solarwinds Support is very prompt to respond to questions or issue that you may have.
Cons
  • The report module and the part and billing feature is weak. Generating reports is not that intuitive and there is things that you cant get an report on.
  • Parts and billing, missing pricing features and invoice / packing list options.

Features

  • Analytics
  • Access Control
  • Accounting Intergration
  • Application Integration
  • Assignment Management
  • Assessment Management
  • CRM Integration
  • Drip Marketing
  • Employee Management
  • Mobile apps
  • CRM Integration
  • Sales Enablement
  • Sales Force Automation
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. What is SolarWinds Web Help Desk used for?

SolarWinds Web Help Desk is an online help desk ticketing system and IT Service Management or ITSM software. The platform itself is highly affordable, helps you in automating your IT processes, and it is a highly intuitive application to use, overall. On top of that, you can use it to streamline your change management processes so that you can easily manage every process involved, including risk factors.

Q. How much does SolarWinds Web Help Desk cost?

All in all, SolarWinds Web Help Desk four (4) paid subscription plans for all its customers. These plans are: the Team plan ($19/user/month), the Business plan ($39/user/month), the Professional plan ($69/user/month), and the Enterprise plan ($89/user/month). All plans are billed on a yearly basis.

Q. Does SolarWinds Web Help Desk provide users with a free trial period?

Yes, it does. SolarWinds Web Help Desk offers users a fully capable software platform that is completely free to use for a duration period of thirty (30) days. This enables users to understand how the app can work for them, and it also lets them see if the platform is worth the money.

Q. What happens after the free trial period of the SolarWinds Web Help Desk software?

After the 30-day free trial period, users can choose to upgrade to one of the plans that the software offers, and all data from the trial period is kept. However, if users do not upgrade, SolarWinds Web Help Desk will simply terminate the account.