10+ Solarwinds Web Help Desk Alternatives and Competitors
Solarwinds Web Help Desk is an advanced change management software designed for small to large businesses. It provides users service management capabilities from the first request order to its resolution. Thanks to the platform’s CEO Kevin Thompson, who led the development of Solarwinds Web Help Desk, it has since become one of the go-to platforms today with more than 320,000 customers and counting. He also has help from over 2,500 employees, among those are Tal Shavit (Senior Software Developer), Tal Klainer (Senior Software Engineer), and Jonathan Goldstein (Team Lead).
The Solarwinds Web Help Desk also has one of the biggest estimated revenues with an annual average of $1 billion. Since its establishment in 1999, this platform earned these numbers, thanks to its reliable tools and features. However, it also has steep competition with other top-notch change management software. These apps are Whatfix, Freshservice, Cognician, SysAid, JIRA Change Management, Remedy Change Management, ServiceNow, Gensuite, StarTeam, and ChangeGear Change Management. To know more about these platforms, scroll down now.
|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|Whatfix||Khadim Batti||N/A||2014|| $39.2 M|| 270+||San Jose|| 1878+ Reviews|| 500 +|
|Freshservice||Girish Mathrubootham||$13.37||2010|| $100 M|| 500+||California|| 1878+ Reviews|| 10K +|
|Cognician||Barry Kayton||N/A||2010|| $1 M|| 50+|| South Africa|| 1787+ Reviews|| 500 +|
|SysAid||Sarah Lahav||N/A||2002|| $28.2 M|| 100+|| Airport City|| 1787+ Reviews|| 55K +|
|Jira Change Management||Mike Cannon-Brookes||N/A||2002|| $1.2 B|| 3,616+||Sydney|| 1798+ Reviews|| 135K +|
|Remedy Change Management||Larry Garlick||N/A||1990|| $1 B|| 1,000+||California|| 1888+ Reviews|| 1.4M +|
|Servicenow||Bill McDermott||N/A||2003|| $4 B|| 11,000+||Santa Clara|| 1578+ Reviews|| 4K +|
|Gensuite||R. Mukund||N/A||1997|| $12 M|| 400+||Cincinnati|| 1874+ Reviews|| 1M +|
|StarTeam||Stephen Murdoch||N/A||1976|| $1 M|| 12,000+||Newbury|| 1784+ Reviews|| 10K +|
|Solarwinds Web Help Desk||Kevin Thompson||N/A||1999|| $1 B|| 2,500+||Austin|| 1787+ Reviews|| 320K +|
|Tal Shavit||Senior Software Developer||https://www.linkedin.com/public-profile/in/tal-shavit-0576831|
|Jonathan Goldstein||Team Lead||https://www.linkedin.com/public-profile/in/jongoldstein|
- Access Control
- Accounting Intergration
- Application Integration
- Assignment Management
- Assessment Management
- CRM Integration
- Drip Marketing
- Employee Management
- Mobile apps
- CRM Integration
- Sales Enablement
- Sales Force Automation
- Performance Management
- Process Management
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Q & A
SolarWinds Web Help Desk is an online help desk ticketing system and IT Service Management or ITSM software. The platform itself is highly affordable, helps you in automating your IT processes, and it is a highly intuitive application to use, overall. On top of that, you can use it to streamline your change management processes so that you can easily manage every process involved, including risk factors.
All in all, SolarWinds Web Help Desk four (4) paid subscription plans for all its customers. These plans are: the Team plan ($19/user/month), the Business plan ($39/user/month), the Professional plan ($69/user/month), and the Enterprise plan ($89/user/month). All plans are billed on a yearly basis.
Yes, it does. SolarWinds Web Help Desk offers users a fully capable software platform that is completely free to use for a duration period of thirty (30) days. This enables users to understand how the app can work for them, and it also lets them see if the platform is worth the money.
After the 30-day free trial period, users can choose to upgrade to one of the plans that the software offers, and all data from the trial period is kept. However, if users do not upgrade, SolarWinds Web Help Desk will simply terminate the account.