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10+ Servicenow Alternatives and Competitors

Servicenow

4.4 User Rating
$4 B Revenue
11000+ No of Employees
2003 Founded
SaaS Industry
Change Management Software Category
Bill McDermott CEO
Overview

ServiceNow is one of the fastest-growing service management software that is available in the market today. It provides a fantastic solution for the IT departments in both the public and private sectors. The ServiceNow app offers robust tools, including change management, IT cost management, incident management, and much more. Spearheaded by CEO, Bill McDermott, this platform is also among the best software apps today. Since its inception in 2003, ServiceNow has gained more than 4,000 customers and has over a thousand employees ready to help its users.

Aside from that, ServiceNow is also one of the biggest earners among service management platforms with an estimated revenue of $4 billion per year. Among those who also earn big, which are also ServiceNow’s top competitors, are Whatfix, Freshservice, Cognician, SysAid, JIRA Change Management, Remedy Change Management, Gensuite, StarTeam, Solarwinds Web Help Desk, and ChangeGear Change Management. If you want to know more about ServiceNow and its alternatives, scroll through this page now.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Freshservice 4.6 Girish Mathrubootham $13.37 2010 $100 M 500+ California 1878+ Reviews 10000+
SysAid 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+
Jira Change Management 4.5 Mike Cannon-Brookes Custom 2002 $1.2 B 3616+ Sydney 1798+ Reviews 135000+
Gensuite 4.4 R. Mukund Custom 1997 $12 M 400+ Cincinnati 1874+ Reviews 1000000+
Whatfix 4.6 Khadim Batti Custom 2014 $39.2 M 270+ San Jose 1878+ Reviews 500+
StarTeam 4.3 Stephen Murdoch Custom 1976 $1 M 12000+ Newbury 1784+ Reviews 10000+
ChangeGear Change Management 4.1 Seng Sun Custom 2003 $24 M 200+ Tampa 1845+ Reviews 3066+
Cognician 4.6 Barry Kayton Custom 2010 $1 M 50+ South Africa 1787+ Reviews 500+
Remedy Change Management 4.4 Larry Garlick Custom 1990 $1 B 1000+ California 1888+ Reviews 1410000+
Solarwinds Web Help Desk 4.3 Kevin Thompson Custom 1999 $1 B 2500+ Austin 1787+ Reviews 320000+

Key Employees

Image Name Designation Email ID Twitter Linkedin
Roni Fontaine Director N/A N/A https://www.linkedin.com/in/ronifontaine
Binoy G AVP N/A N/A https://www.linkedin.com/in/binoyg
Robert A. Pickering Jr. CIO N/A N/A https://www.linkedin.com/in/robertapickeringjr

Reviews

“ Service Now as a way to track tasks ”

3.5/5 (overall) - Ana A
Pros:
  • What I like about ServiceNow is that you can track your tasks and others.
  • Know how much time did it take to complete a task and review your load on the dashboard.
Cons:
  • At the beginning is not so easy to understand.
  • Specially the testing category. But it will take only a couple of tries to understanding

“ Service Now GRC is a perfect tool which we are looking for in terms of SOX compliance ”

4/5 (overall) - Naveen G
Pros:
  • It has all the required features in terms of Internal controls monitoring and Risk Management, Interactive Dashboards etc.
  • Excellent solution for SOX and other compliance monitoring solution
Cons:
  • Product is little slow to use. cannot interact with other systems like SAP or other ERP.
  • Most features should be given for end user to configure.

“ Very effective service desk platform ”

4/5 (overall) - Adnan L
Pros:
  • One of the best service desk tool for managing complex service desk.
  • IT service management environments comprising of medium to large user base and CMDB
Cons:
  • A little complex for non technical staff.
  • Due to multiple or more option and not so user friendly interface.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Automated Billing
  • Billable Hours Tracking
  • List Management
  • Marketing Automation
  • Security
  • Sales Enablement
  • Team Collaboration
  • Predictive Sales
  • Performance Management

Images & Videos

Q & A

What is the ServiceNow platform used for?

ServiceNow is an IT Service Management or ITSM software that helps users automate their IT Business Management or ITBM for a more efficient process. On top of that, the platform provides change management capabilities where users can request, submit, manage, and track change management processes as well as identifying various risks in the change process. Plus, ServiceNow can provide services for several other tasks, processes, and activities

How much does ServiceNow cost?

Unlike other software applications, ServiceNow does not provide customers with subscription-based price plans. It does, however, provide you with request-based price plans. You would need to submit a price request form from the app’s website so that a sales representative can contact you and provide you with price.

Why should you consider using ServiceNow?

You should consider using ServiceNow because it is one of the world’s leaders in service delivery for large businesses and even enterprises. With the platform’s cutting edge technology, you can achieve the goals that you have set in record time. On top of that, ServiceNow enables you to provide a better service which would lead to better customer experiences and more.

Which browsers that ServiceNow supports?

The ServiceNow software supports these browsers:

  • Firefox ver. 24 and up for Mac, Windows, and Linux users.
  • Internet Explorer ver. 7 and up for Windows users.
  • All latest versions of Google Chrome for Windows and Mac users.
  • Safari ver. 5 and up on both Windows and Macs.

Does ServiceNow provide a dedicated mobile application?

Yes, it does. However, ServiceNow only provides an application for iOS users. It does not currently have an app on Android devices.

Does ServiceNow alert users regarding downtimes and maintenance beforehand?

Yes, it does. Although it is important to note that the system can still be accessed even though they are updating the system or running maintenance checks unless they specifically said that it cannot be accessed.

Alternatives

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