10+ Servicenow Alternatives and Competitors

Servicenow

8.8 User Rating
$4 B Revenue
11000+ No of Employees
2003 Founded
SaaS Industry
Change Management Software Category
Bill McDermott CEO
Overview

ServiceNow is one of the fastest-growing service management software that is available in the market today. It provides a fantastic solution for the IT departments in both the public and private sectors. The ServiceNow app offers robust tools, including change management, IT cost management, incident management, and much more. Spearheaded by CEO, Bill McDermott, this platform is also among the best software apps today. Since its inception in 2003, ServiceNow has gained more than 4,000 customers and has over a thousand employees ready to help its users.

Aside from that, ServiceNow is also one of the biggest earners among service management platforms with an estimated revenue of $4 billion per year. Among those who also earn big, which are also ServiceNow’s top competitors, are Whatfix, Freshservice, Cognician, SysAid, JIRA Change Management, Remedy Change Management, Gensuite, StarTeam, Solarwinds Web Help Desk, and ChangeGear Change Management. If you want to know more about ServiceNow and its alternatives, scroll through this page now.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Whatfix Whatfix 9.3 Khadim Batti N/A 2014 $39.2 M
270+
San Jose 1878+ Reviews
500 +
Freshservice Freshservice 9.2 Girish Mathrubootham $13.37 2010 $100 M
500+
California 1878+ Reviews
10K +
Cognician Cognician 9.2 Barry Kayton N/A 2010 $1 M
50+
South Africa
1787+ Reviews
500 +
SysAid SysAid 9 Sarah Lahav N/A 2002 $28.2 M
100+
Airport City
1787+ Reviews
55K +
Jira Change Management Jira Change Management 9 Mike Cannon-Brookes N/A 2002 $1.2 B
3,616+
Sydney 1798+ Reviews
135K +
Remedy Change Management Remedy Change Management 8.8 Larry Garlick N/A 1990 $1 B
1,000+
California 1888+ Reviews
1.4M +
Servicenow Servicenow 8.8 Bill McDermott N/A 2003 $4 B
11,000+
Santa Clara 1578+ Reviews
4K +
Gensuite Gensuite 8.8 R. Mukund N/A 1997 $12 M
400+
Cincinnati 1874+ Reviews
1M +
StarTeam StarTeam 8.6 Stephen Murdoch N/A 1976 $1 M
12,000+
Newbury 1784+ Reviews
10K +
Solarwinds Web Help Desk Solarwinds Web Help Desk 8.5 Kevin Thompson N/A 1999 $1 B
2,500+
Austin 1787+ Reviews
320K +

Key Employees

ImageNameDesignationLinkedin
Roni FontaineRoni FontaineDirectorhttps://www.linkedin.com/in/ronifontaine
Binoy GBinoy GAVPhttps://www.linkedin.com/in/binoyg
Robert A. Pickering Jr.Robert A. Pickering Jr.CIOhttps://www.linkedin.com/in/robertapickeringjr

Reviews

“ Service Now as a way to track tasks ”

7/10 (overall) - Ana A.
Pros
  • What I like about ServiceNow is that you can track your tasks and others.
  • Know how much time did it take to complete a task and review your load on the dashboard.
Cons
  • At the beginning is not so easy to understand.
  • Specially the testing category. But it will take only a couple of tries to understanding.

“ Service Now GRC is a perfect tool which we are looking for in terms of SOX compliance ”

8/10 (overall) - Naveen G.
Pros
  • It has all the required features in terms of Internal controls monitoring and Risk Management, Interactive Dashboards etc.
  • Excellent solution for SOX and other compliance monitoring solution
Cons
  • Product is little slow to use. cannot interact with other systems like SAP or other ERP.
  • Most features should be given for end user to configure.

“ Very effective service desk platform ”

8/10 (overall) - Adnan L.
Pros
  • One of the best service desk tool for managing complex service desk.
  • IT service management environments comprising of medium to large user base and CMDB.
Cons
  • A little complex for non technical staff.
  • Due to multiple or more option and not so user friendly interface.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Automated Billing
  • Billable Hours Tracking
  • List Management
  • Marketing Automation
  • Security
  • Sales Enablement
  • Team Collaboration
  • Predictive Sales
  • Performance Management

Images & Videos

Q & A

Q. What is the ServiceNow platform used for?

ServiceNow is an IT Service Management or ITSM software that helps users automate their IT Business Management or ITBM for a more efficient process. On top of that, the platform provides change management capabilities where users can request, submit, manage, and track change management processes as well as identifying various risks in the change process. Plus, ServiceNow can provide services for several other tasks, processes, and activities.

Q. How much does ServiceNow cost?

Unlike other software applications, ServiceNow does not provide customers with subscription-based price plans. It does, however, provide you with request-based price plans. You would need to submit a price request form from the app’s website so that a sales representative can contact you and provide you with price.

Q. Why should you consider using ServiceNow?

You should consider using ServiceNow because it is one of the world’s leaders in service delivery for large businesses and even enterprises. With the platform’s cutting edge technology, you can achieve the goals that you have set in record time. On top of that, ServiceNow enables you to provide a better service which would lead to better customer experiences and more.

Q. Which browsers that ServiceNow supports?

The ServiceNow software supports these browsers:

  • Firefox ver. 24 and up for Mac, Windows, and Linux users.
  • Internet Explorer ver. 7 and up for Windows users.
  • All latest versions of Google Chrome for Windows and Mac users.
  • Safari ver. 5 and up on both Windows and Macs.