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10+ Remedy Change Management Alternatives and Competitors

Remedy Change Management

4.4 User Rating
$1 B Revenue
1000+ No of Employees
1990 Founded
SaaS Industry
Change Management Software Category
Larry Garlick CEO
Overview

Remedy Change Management or BMC Helix ITSM is a digital ITSM (IT Service Management) programmed to reduce risk across the enterprise. This software app works by planning and delivering successful changes, thanks to its top-notch features like Configuration Management and Client Management. On top of that, this software also provides Mobile Change Solutions, Policy Enforcement, Impact Analysis, and Multistage Approvals. As part of BMC Software, Inc., Remedy Change Management lives up to the company's aim, which is to provide the best management service for modern enterprises. Since its establishment in 1990, Remedy Change Management continuously delivers the best change management solutions, as the application becomes the primary platform for more than 1.4 million users, spanning across different industries. With Remedy Change Management's popularity among millions of users, the software was listed as one of the best change management platforms to use today, along with other software like Gensuite, Jira, Freshservice, SysAid, Whatfix, ServiceNow, Cognician, and Solarwinds Web Help Desk.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Freshservice 4.6 Girish Mathrubootham $13.37 2010 $100 M 500+ California 1878+ Reviews 10000+
SysAid 4.5 Sarah Lahav Custom 2002 $28.2 M 100+ Airport City 1787+ Reviews 55000+
Jira Change Management 4.5 Mike Cannon-Brookes Custom 2002 $1.2 B 3616+ Sydney 1798+ Reviews 135000+
Gensuite 4.4 R. Mukund Custom 1997 $12 M 400+ Cincinnati 1874+ Reviews 1000000+
Whatfix 4.6 Khadim Batti Custom 2014 $39.2 M 270+ San Jose 1878+ Reviews 500+
StarTeam 4.3 Stephen Murdoch Custom 1976 $1 M 12000+ Newbury 1784+ Reviews 10000+
ChangeGear Change Management 4.1 Seng Sun Custom 2003 $24 M 200+ Tampa 1845+ Reviews 3066+
Cognician 4.6 Barry Kayton Custom 2010 $1 M 50+ South Africa 1787+ Reviews 500+
Servicenow 4.4 Bill McDermott Custom 2003 $4 B 11000+ Santa Clara 1578+ Reviews 4000+
Solarwinds Web Help Desk 4.3 Kevin Thompson Custom 1999 $1 B 2500+ Austin 1787+ Reviews 320000+

Key Employees

Image Name Designation Email ID Twitter Linkedin
kelly lanspa Principal, Solutions Marketing N/A N/A https://www.linkedin.com/public-profile/in/kellylanspa
Alina Gicqueau Director N/A N/A https://www.linkedin.com/public-profile/in/alinagicqueau
Michael Rizzo N/A N/A N/A https://www.linkedin.com/public-profile/in/mikerizzo1

Reviews

“ Overall Satisfaction with BMC Remedy IT Service Management Suite ”

4/5 (overall) - Verified reviewer
Pros:
  • Management of change requests including approvals, scheduling and completing the related tasks.
  • Ability for users to approve items via email and mobile devices
Cons:
  • Relationships between Configuration Items and Changes is clunky and difficult to setup/maintain.
  • Service Desk functionality is not as robust as other tools and does not allow for easy configurations/customizations

“ BMC/Remedy means it has the solution ”

4.5/5 (overall) - Martin Rockwell
Pros:
  • Ease of integration with most third party vendors and external databases.
  • Ease of creating standalone BMC applications for application need within extremely tight schedules
Cons:
  • Part of the setup for Asset and CMDB is hard and time-consuming. But, is worth it.
  • Most companies do not use the tool correctly as they do not want to go through the steps to set up CMDB, they say it is too hard and takes resources

“ Remedy Force is a Ticketing system for Work ”

4/5 (overall) - Mallesh Kanakam
Pros:
  • It is easy to implement our business requirements In BMC Remedy.
  • On the integration side, the implementation of the REST api has simplified integration to other systems like Salesforce CRM and Apttus CPQ
Cons:
  • BMC Remedy IT Service Management Suite is missing some key features that would make life easier, such as being able to more easily copy tickets and search for tickets.
  • Technology is slow.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Billable Hours Tracking
  • Engagement Analytics
  • List Management
  • Marketing Automation
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is Remedy Change Management?

As the app’s name would imply, Remedy Change Management is an advanced change management software from the BMC Corporation. The platform enables all users to track, review, and manage their company’s change processes through its various steps. On top of that, Remedy Change Management enables users to identify the risks involved in their change processes.

How much does the Remedy Change Management platform cost?

The BMC Corporation does not provide subscription plans for its customers. Instead, you would need to request a price from their sales team. You can do that by going to their website and click on Get Pricing where you will need to fill out a request form. After filling out and submitting the form their sales team can get back to you with a price.

Is Remedy Change Management a customer relationship management or CRM tool?

No, it is not. Remedy Change Management does not provide CRM capabilities, since it is only an IT service management or ITSM tool. However, having said that, BMC Remedy does provide other solutions for customers, and that includes a platform with CRM functionality.

Who founded the Remedy software?

The Remedy platform itself was founded in 1990 in Mountain View, California by Larry Garlick. However, now the company belongs to its current CEO, Dave Mahler, and current VP, Doug Mueller.

Does Remedy Change Management come with a free trial period?

Yes, it does. The platform offers users a free trial period, however, they did not display the duration of the trial period on their website. Interested customers would only need to fill out a form so that they can get started on the free trial

Is Remedy Change Management a cloud-based solution?

Yes, it is. As a cloud-based application, Remedy Change Management can be accessed by its users through various devices connected to the internet.

Alternatives

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