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10+ Freshservice Alternatives and Competitors

Freshservice

9.2 User Rating
$$100 M Revenue
500+ No of Employees
2010 Founded
SaaS Industry
Change Management Software Category
Girish Mathrubootham CEO
Overview

Freshservice is a cloud-based customer support platform programmed to provide IT service management (ITSM) solutions for businesses of various sizes. This software aligns critical business processes, procedures, tasks, whether it is organization-specific or technology-specific, depending on business needs. On top of that, Freshservice offers change management, vendor management, incident management,

problem management, and release management solutions that analyze and supervise your business challenges, all in one app. Freshservice primarily was founded in 2010 by Girish Mathrubootham. Upon its establishment, Freshservice gradually gains a reputation as one of the fast-growing IT service management platforms until they become branded as one of the best management solutions for modern enterprises. The platform also innovates by adding another set of high-end solutions for management, which includes change management. Today, Freshservice has been trusted by more than 40,000 customers, making them the go-to platform for change management, against other platforms like SysAid, Jira, Gensuite, Whatfix, StarTeam, and Cognician.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
SysAid $ + + Reviews +
JIRA 4.4 Mike Cannon-Brookes $10 2002 $1.2 B 3616+ Sydney 1200+ Reviews 135000+
Gensuite $ + + Reviews +
Whatfix $ + + Reviews +
StarTeam $ + + Reviews +
ChangeGear Change Management $ + + Reviews +
Cognician $ + + Reviews +
Remedy Change Management $ + + Reviews +
Servicenow $ + + Reviews +
Solarwinds Web Help Desk $ + + Reviews +

Pricing

BLOSSOM
  • $13.37/agent/month billed yearly
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • Automations
GARDEN
  • $33.44/agent/month billed yearly
  • Service Catalog
  • Asset Management
  • Multiple Portal Languages
  • Domain Whitelisting
ESTATE
  • $46.82 /agent/month billed yearly
  • Change, Problem & Release Management
  • Software License Management
  • Customizable Agent Roles
  • Analytics Pro
FOREST
  • $60.20 /agent/month billed yearly (Annual Committment Only)
  • CAB Huddle
  • IP Whitelisting
  • Sandbox
  • 1 Hour Support SLA

Key Employees

Image Name Designation Email ID Twitter Linkedin
Tejas Bhandarkar Product & Business Leader N/A N/A https://www.linkedin.com/in/tejasbhandarkar
Tarkeshwar Thakur VP Engg N/A N/A https://in.linkedin.com/in/tarkeshwar1
Miguel Adao Marketing Leader N/A N/A https://www.linkedin.com/in/migueladao

Reviews

“ A great helpdesk solution ”

4/5 (overall) - Adam P
Pros:
  • So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find
  • Friendly user interface.
Cons:
  • A few setup niggles were quickly solved. Sometimes support can be slow, but rarely needed.
  • Updates not always follwoed through

“ Freshservice is quite a solid ITSM solution in the Cloud, with no investment in IT infrastructure ”

4.5/5 (overall) - Jose Q
Pros:
  • The rapid deployment! Being Cloud, we were ready to start almost from day zero.
  • The learning curve is quite smooth, and it was fairly easy to perform basic to moderate customizations on the portal and forms
Cons:
  • No access to the file and image repository.
  •  Reporting is practically inexistent.

“ The system is easy to use and has an inviting design that everyone can get used to. ”

4.5/5 (overall) - Daniel W.
Pros:
  • The system is easy to use and has an inviting design that everyone can get used to.
  • Even after years of use, the system is constantly evolving and improving
Cons:
  • Technical support is sometimes really slow. Until recently, we were complaining about the searching, but it was improved in the last update.
  • The price for a complete set of features is quite high.

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Automated Billing
  • Employee Management
  • Engagement Analytics
  • Billing & Invoicing
  • List Management
  • Marketing Automation
  • Security
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is Freshservice?

Freshservice is a sophisticated and world leading service management software. It aims to help businesses in ensuring proper compliance is adhered to when it comes to policies. On top of that, the platform aims to provide managerial tools, including asset management, change management, gamification, configuration management, policy and contract enforcement, and so much more

Is there a difference between Freshservice and Freshdesk?

Yes, there is a difference between the two. These software are two separate platforms. Freshservice is designed for IT management and service tools. Freshdesk, on the other hand, is a help desk software that provides businesses with customer support tools and services.

How much does Freshservice cost?

Freshservice offers users with four (4) subscription plans. These plans are: the Blossom plan ($25/user/month), the Garden plan ($55/user/month), the Estate plan ($75/user/month), and the Forest plan ($89/user/month). Freshservice even offers discounted prices if customers opt to be billed on a yearly basis.

Is Freshservice compliant with the Information Technology Infrastructure Library or ITIL?

The Freshservice platform assures users that its service desk solution is adhered with the policies of ITIL. This ensures that the platform offers you with modern features for a useful service management for the IT department

Does Freshservice offer a free trial period?

Yes, it does. Freshservice offers all new customers with a free 21-day trial period. This enables new users to get familiar with the software and how it works. On top of that, it can help them decide whether Freshservice is worth the money. Customers do not need to enter their credit card information at the start of the free trial period.

Does Freshworks offer any discount?

Yes, Freshworks offers discounts to educational institutions, large teams, and non-profit organizations. If you are in any of the three groups, contact the platform’s sales team to get a price quote

Alternatives

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