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10+ PagerDuty AIOps Platforms Alternatives and Competitors

PagerDuty AIOps Platforms

PagerDuty AIOps Platforms

4.5 User Rating
$84 M Revenue
1958+ No of Employees
2009 Founded
SaaS Industry
AIOps Platforms Software Category
Jennifer Tejada CEO
Overview

PagerDuty powers DevOps teams with its award-winning AIOps platform for event management, the PagerDuty Event Intelligence. The platform is designed to help reduce the noise while empowering DevOps teams to take intelligent actions in response to critical incidents through delivering intelligent insights that also enable them to work collaboratively and achieve a more efficient workflow.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Dynatrace AIOps Platforms 4.5 John Van Siclen $11 2005 $150.6 M 2200+ Waltham 1698+ Reviews 1364+
Splunk Enterprise AIOps Platforms 4.2 Douglas Merritt Custom 2003 $1.8 B 5800+ San Francisco 4390+ Reviews 13000+
AppDynamics AIOps Platforms 4.2 David Wadhwani Custom 2008 $500 M 600+ San Francisco 4380+ Reviews 1975+
Datadog AIOps Platforms 4.2 Olivier Pomel $0 2010 $94.5 M 1200+ New York 1519+ Reviews 8846+
LogicMonitor AIOps Platforms 4.5 Kevin McGibben Custom 2007 $74.5 M 514+ California 1777+ Reviews 2000+
System Center Operations Manager 8.1 Satya Nadella Custom 2001 $125 M 166475+ Redmond 1698+ Reviews 330000000+
Instana 4.6 Mirko Novakovic $75 2015 $24.1 M 166+ Chicago 1874+ Reviews N/A
Micro Focus Operations Bridge 4.2 Stephen Murdoch Custom 1976 $3.3 B 12000+ Newbury 1587+ Reviews 3500+
BigPanda 4.1 Assaf Resnick Custom 2012 $23 M 114+ Mountain View 1698+ Reviews 20+
Moogsoft 4.5 Phil Tee Custom 2012 $27.8 M 20+ San Francisco 1698+ Reviews 120+

Pricing

Free
  • $0 /month
  • Up to 5 users
  • Easy on-call scheduling
  • Unlimited API calls
Starter
  • $10 /month
  • Up to 6 users
  • 1 year data access
  • Email and chat support
Team
  • $29 /user /month
  • Unlimited global phone / SMS notifications
  • 350+ out of the box integrations
  • Response orchestration
Business
  • $39 /user /month
  • SSO and advanced permissions
  • Advanced ITSM Integrations
  • Unlimited data access
Digital Operations
  • Contact Us
  • Suite of add-on products
  • Fully automated technical and business incident response
  • Machine learning-based event management

Key Employees

Image Name Designation Email ID Twitter Linkedin
Jukka Alanen SVP Business Development and Corporate Strategy N/A N/A https://www.linkedin.com/in/jukkaalanen
Dennis Wong Head of Global Marketing N/A N/A https://www.linkedin.com/in/dennismktg
Ruta Raju UX & CX Leadership N/A N/A https://www.linkedin.com/in/rutaraju

Reviews

“ Easy to use, great alerting and incident management ”

4.8/5 (overall) - Travis W
Pros:
  • PagerDuty is extremely easy to implement and get running quickly. Very straightforward with good documentation, and we saw results almost immediately with our setup.
  • Going from no alerting mechanism to one that allows for on-call rotations, easy escalations, and multiple forms of contact was a game changer for us.
Cons:
  • It can be a bit cumbersome to schedule multiple overrides at once, from an administration perspective.
  • As an admin as well, I would like to be able to force my users to use specific types of notifications, such as forcing them to have email, SMS, and phone number notifications set up, but I don’t believe that’s possible.

“ Great place to keep all of your alarms - organized! ”

4.3/5 (overall) - Aleksandar B
Pros:
  • Shifts, ability to easily manage various alarms priorities, and again – shifts rotation. Also, you can include PagerDuty in any major service available out there!
  • Also, you can provide information-like notifications push directly to Slack, to keep the whole team up to date for events and incidents – even ones that doesn’t use PagerDuty!
Cons:
  • There’s no ability to make team members unavailable to respond in case of vacation or Out Of Office.
  • That feature (to exclude them from shifts temporary) would be really awesome, as it’s currently needed to edit shifts if you don’t want to interrupt someone on vacation.

“ 24x7 Critical Alert and System Monitoring ”

4.3/5 (overall) - Asitha F
Pros:
  • Timely alerting and flexible scheduling. We used to maintain Alerts, On-Call Schedules which are business-critical in different products.
  • This application critically helps our products to improve proactive actions over the failures.
Cons:
  • It would be cool if the analytics report could contain graphs or visuals.
  • The analytics section is a bit clunky and there could be a lot of grooming there to clean up unnecessary data that I don’t think there is a valid use case for.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Automated Billing
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Intelligence
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Predictive Sales
  • Process Management

Images & Videos

Q & A

What is PagerDuty?

PagerDuty is a cloud computing company that specializes in incident response platforms that mobilizes IT departments with full-stack event intelligence as well as comprehensive response orchestration that filters out almost a hundred percent of noise through harnessing the power of data science and machine learning that enable interruption removal with intelligent group alerts. PagerDuty delivers a powerful platform that integrates data across multiple monitoring systems, giving the technical team an exceptional visualization from every dimension with an abundance of native integrations to leverage in the creation of optimal customer experiences.

What are the key capabilities of PagerDuty AIOPs?

PagerDuty offers advanced event automation that enables intuitive event routing to the right team or services. It has intelligent noise reduction capability with automatic clustering of events from different systems and proactive problem detection that helps in identifying causal relationships and in determining preventive remediation through action-oriented root cause analysis. PagerDuty also provides incident context enrichment such as historical remediation details and runbooks.

What are the benefits of AIOps platforms?

AIOps platforms help technical teams to focus more on mission-critical tasks rather than spending so much of their time on monitoring the entire infrastructure health manually as this novel approach integrates with advanced monitoring systems for proactive detection of issues and accelerates root cause analysis and remediation which deems crucial to the increasingly complex and unpredictable IT black swan disruptions.

Alternatives

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